Specialist support and spare parts that keeps you casting

The CARE you and your equipment receive is of paramount importance to us.

Our Expert Engineering Team is ready to advise, support and troubleshoot online via our Remote Service offering. Our global network of Customer Success Technicians will visit your site whenever you need them. And our strategically located warehouses mean the right spare and wear parts are just a click or call away.

Together these elements mean we can optimise your die casting machines to ensure stable manufacturing and maximum machine uptime.

Specialist support at your side – a complete range of spare parts delivered promptly to keep you casting

Our large spare parts warehouse in Italy, supported by several warehouses around the world, is your guarantee that the Italpresse Gauss original spare parts are delivered in the shortest of lead times. We also offer expert spare parts installation service to ensure your machine downtime is kept to a minimum.

Spare parts

Our original spare parts and installation services can help you maintain your Italpresse Gauss die casting technology or extend lifetime of your machine.

We stock parts and consumables for any Italpresse Gauss machine: high pressure, gravity and low pressure.

Order your parts easily online

Worldwide availability

Our LEAN experts maintain the global spare parts warehouses to ensure fast turn-arounds on parts requirements.

Our distribution centres are located in Italy, France, Germany, China, USA and Mexico, providing you with fast delivery and technical local language support.

Spare parts installation support

Need help with the installation of spare parts?

Our global teams of qualified technicians can help you install spare and wear parts on Italpresse Gauss die casting machines, ensuring your equipment is up and running as soon as possible.

Italpresse Parts Agreement (IPA)

With the Italpresse Parts Agreement, our expert technicians prepare a solution tailored specifically to your casting operation which comprises the most relevant original spare parts. For these parts we guarantee the stated lead times and prices for the next 12 months. Faster parts, lower costs, guaranteed quality.

Service support you need, when you need it

In person, on site

Our global network of Customer Success teams can provide prompt onsite support to troubleshoot problems, modify software, install spare parts, upgrade your equipment and carry out many other customised services.


Via remote access

All our high pressure die casting machines installed after 2014 are fitted with a secure remote gateway feature as standard. This solution can also be easily retrofitted.
 
Without any interruption to your daily operations, and only ever at your request, this allows technicians from our Expert Engineering Team to connect directly to your equipment and gain access to the PLC and control panel in order to:
conduct troubleshooting
run diagnostics
implement software modifications and upgrades

High pressure die casting machines equipped with HMe, also allow access to the human interface, enabling Italpresse's expert technician to analyse the collected data for faster troubleshooting. 

Italpresse Gauss Remote Smart Service

Italpresse Gauss Remote Smart Service (RSS) is a remote service that ensures foundries can cut downtime risk to an absolute minimum
by providing real-time video stream of your technical issue to the remote Italpresse Gauss expert support. Show the problem through the
camera of your smartphone and get instant guidance to the problem solution.

  • Reduce service costs and waiting time
  • Increase availability and productivity of your machines
  • Makes service costs predictable and transparent