Specialist technical support that keeps you casting

The CARE you and your equipment receive is of paramount importance to us.

Based out of our Italian Centre of Excellence, our expert engineers and service technicians – your dedicated CARE team – are always ready to remotely advise, support and troubleshoot. Whatever your challenge, they will find the most efficient and effective solution. 
Together with a variety of training options tailorable to your team’s individual needs, this means one thing. Wherever you are in the world, we are at your side. Ready to make your life easier.

 

High-availability original spare parts

Worldwide availability

Our LEAN experts maintain the global spare parts warehouses to ensure fast turn-arounds on parts requirements.

Our distribution centres are located in Italy, India, China, USA and Mexico, providing you with fast delivery and technical local language support

Spare parts installation support

Need help with the installation of spare parts?

Our global teams of qualified technicians can help you install spare and wear parts on Italpresse Gauss die casting machines, ensuring your equipment is up and running as soon as possible.

Italpresse Gauss Parts Agreement (IPA)

With the Italpresse Gauss Parts Agreement, our expert technicians prepare a solution tailored specifically to your casting operation which comprises the most relevant original spare parts. For these parts we guarantee the stated lead times and prices for the next 12 months. Faster parts, lower costs, guaranteed quality.

The help you need, when you need it

Via remote access

All our high pressure die casting machines installed after 2014 are fitted with a secure remote gateway feature as standard. This solution can also be easily retrofitted.
 
Without any interruption to your daily operations, and only ever at your request, this allows technicians from our Expert Engineering Team to connect directly to your equipment and gain access to the PLC and control panel in order to:
conduct troubleshooting
run diagnostics
implement software modifications and upgrades

High pressure die casting machines equipped with HMe, also allow access to the human interface, enabling Italpresse's expert technician to analyse the collected data for faster troubleshooting.