Have you ever not been able help?
No, we always work out what’s needed. Though some cases are harder than others. I remember one instance where a customer contacted us to say that a part they’d purchased wasn’t working properly. Naturally we wanted to resolve this as quickly as possible but we couldn’t find the order. When the customer sent an image of the part through, we realized why. It wasn’t an ItalPresseGauss part and had been purchased elsewhere!
Though it looked almost identical, the slight differences in the design had caused the operational issues the customer was experiencing. In fact, if they had tried to keep it in use, it could have caused major complications in terms of premature wear, so it was actually a good job they contacted us. At this point we were very quickly able to source and supply the right part to help.
It goes back to what I was saying about how important technical knowledge is. These are highly-engineered machines with each specific part integral to overall performance. It’s why, for example, we work hard to ensure a close working relationship between our Spare Parts team and our Maintenance team of engineers. Our Italpresse Parts Agreements have been built on this foundation.
What are ItalPresseGauss Parts Agreements?
They are a super convenient way for customers to have the spare parts service they receive from us more cost-efficiently tailored to their individual needs.
All our customers are different. The specific parts they cast, alloys they use, and the production volumes at which they regularly operate are all factors that have a direct impact on which spares are going to be the most important to long term productivity. Updating the right parts at the right time…especially heavy wear parts…will significantly extend the service life of equipment.
When creating a parts agreement we analyze their set-up including all operational machine parts, maintenance requirements and business objectives, from which we create a tailored parts list comprising the most relevant original spares and order volumes. Prices and lead times are then fixed on these parts for the next 12 months. In other words, customers know they are paying the best price for parts they will receive quickly (because we know they will be needed).
Our ethos at ItalPresseGauss is to make high quality casting as easy and cost-effective as possible for the companies we work with and that definitely applies to our Spare Parts team. We aren’t just a reactive resource – we’re constantly looking at ways to support customers proactively!